My name is Hazel Banda, practicing as a Professional Counsellor, Coach and Agony Aunt. I hold full membership with the British Association for Counsellors and Psychotherapists (BACP) working in compliance with the BACP code of ethics. My specialist area is Person Centred Approach to counselling. However, I use other techniques such as Gestalt and Solution Focused Therapy.

My general life experiences both in Africa and England, combined with my qualifications and work experience in varied community settings, has helped me to embrace and understand different cultural differences. I am, therefore confident to counsel and give support to a diverse clientele.

I am fortunate to be multi-lingual. Apart from English, I also speak several Southern and Central African languages namely Chi-Chewa or Njanja (Zambian and Malawian), Bemba (Zambian), Ndebele and Zulu (Zimbabwean and South –African) and I fully understand Shona. As such, I can reach a large audience of clients who speak the languages and may wish to converse in them without having them to visit me at my practice due to geographical location.

I work with individuals, couples, and groups of up to 12. I use different modes of counselling such as face to Face, Telephone Counselling, and Online Counselling. All services provided can be short or long term depending on the client's needs.

How I work

I work in a non-directive approach, normally known as Person centred or Client Centred Approach coined by it’ s founder Carl Rogers in 1952. This means that, as a client, you are an expert with regards to your problem. 

By seeking help or counselling you may consciously or genuinely know what is troubling you or disturbing you. I cannot guess what the matter is with you. So, in order for you to move from point 'A to B', you need to make an effort to bring the issue, problem or whatever baggage you have the in the 'counselling room’ .

I am there to facilitate and work with you, see you through your painful journey. I will work with you at your own pace, giving you the time and space to help you create, or develop greater autonomy or personal power, a great strength in the person centred therapy.

For couple counselling, I use Emotionally Focused Therapy  for Couples (EFT), a humanistic and  intergerative model formulated by Dr. Susan Johnson in the 1980s. It is empirically validated to have a 70-73 percent  in marital recovery rate in marital or relationship distress. EFT focuses on the couple's emotional experience of the relationship. I will choreograph positive interactions to help the distressed couple restructure a safe and secure bond. 

I may also use other methods of counselling such as the Gestalt therapy. This may depend on the nature of your troubles and experiences. The client is still in ‘charge’ and is also an ‘expert’. This kind of technique gives the client empowerment without losing focus.

Certain presenting issues may not work with the above forms of therapy. That is when Cognitive behavioural therapy comes in. It normally works well with people with eating disorders, anger problems, panic attacks or difficult emotions. This work would be discussed during assessment.

As a practice requirement, to make sure that I am practicing professionally, I have regular supervision with a supervisor of whom I discuss important issues of my clients. I will not give out full names, or identity to the supervisor. All discussion is strictly confidential.



Counselling Certificate Skills  June 2002

Counselling Skills Certificate Level 2, August 2002

Graduate Diploma, June 2005

Coaching Certificate, April 2009

Telephone Counselling  Certificate, June 2009

Emotionally Focused Therapy for Couples Extenship, October 2014


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